The Owner of this website is M. Hussain (Chemists) Ltd, trading under the name Hussain Chemists. Whose address is 1a Harnall Lane East, Coventry, CV1 5AE, United Kingdom. Our Royal Pharmaceutical Society registration number is 1038254.

We endeavour to make all effort to keep the information on this website updated, however neither the website owner nor any third parties or content provider make any warranties regards the reliability or completeness of information, opinion or content on the website. None of the information given in the website shall be constructed as advise and is offered for information only and not for trading purposes. The information on this website should not be taken as replacement of professional practitioners. The owner reserves the right to change or discontinue of any feature of the website without due notice.

 

Delivery

Entering the correct delivery address at the time of purchase remains your responsibility. In the event you enter the wrong address we are not obliged to resend the order at our expense. Once the order has been dispatched the delivery address can not be changed.

Once you have placed your order with Hussain Chemists. If are unable to ship any part of the order, we may at our discretion, either send part of the order that is in stock or remove item(s) from the order.

Although we state the delivery times these are estimated times only, and are not guaranteed.
Some items may take longer to dispatch from our warehouse due to size and weight of the product(s).

Our Delivery charges are as follow, and are subject to change at any time.

 

Delivery within the UK

We charge £3.49 for delivery in the UK, regardless of the number of items you order. This is the total cost of delivery, regardless of weight and size. All our items are sent via Royal Mail Signed For. A signature is required on receipt of your item(s). Our delivery option include packaging, handling and Royal Mail Signed For 1st Class delivery postal costs. Normal delivery takes between 2-5 working days.

Free delivery on all orders over £45.

In order to confirm that an order shipped via post has indeed been lost, we must wait 15 working days before claiming against royal mail. Most lost items are located within the postal system within this period of time. If your item has been lost or undelivered by Royal Mail, you should contact your local delivery office to see if they are holding the parcel, having already tried unsuccessfully to deliver to you. To find your nearest UK Sorting Office call Royal Mail on 08457 740 740 or visit www.royalmail.co.uk. If after 15 working days you have not received your parcel please contact us quoting your order number, name and address. We shall send you lost claim form. You must complete the form and return it back to us with 10 days or we shall close the claim, and in return shall not issue a replacement order. Once we have received and accepted the completed form, we will send your replacement order. These are Royal Mail’s new procedures which are forced to adhere to. If you require items urgently we strongly advise that you reorder them through out website.

If your item(s) are returned back to us for whatever reasons, we will resend the item(s) subject to a redelivery charge.

 

Delivery to European Union Countries

Delivery to countries within EU are charged at £6.49 regardless of what you order. Normal delivery time 3 – 10 days from dispatch.

If we deem you order is an excessive size or weight, this may incur additional delivery charges which we shall contact you prior to the order being dispatched from our warehouse.

In order to confirm that an order shipped via post has indeed been lost, we must wait 20 working days before claiming against royal mail. Most lost items are located within the postal system within this period of time. If your item has been lost or undelivered by Royal Mail, you should contact your local delivery office to see if they are holding the parcel, having already tried unsuccessfully to deliver to you. If after 20 working days you have not received your parcel please contact us quoting your order number, name and address. We shall send you lost claim form. You must complete the form and return it back to us with 10 days or we shall close the claim, and in return shall not issue a replacement order. Once we have received and accepted the completed form, we will send your replacement order. These are Royal Mail’s new procedures which are forced to adhere to. If you require items urgently we strongly advise that you reorder them through out website.

If your item(s) are returned back to us for whatever reasons, we will resend the item(s) subject to a redelivery charge.

 

We Accept No Responsibility If Your Order Is Stopped By International Customs And Cannot Accept Responsibility For Packages Held By Customs.

Items ordered from outside the United Kingdom are subject to control restrictions from your country’s customs department. When placing an order be aware of any restrictions which could result in non-delivery or delay. We cannot take liability for items being imported into countries where restrictions are in place. You will be fully liable for cost of the order if the items are held by customs or the regulatory authority. All items on Hussain Chemists are sold for personal use of the recipient. Resale is usually prohibited by the laws of the importing country. Import duties and taxes may have to be paid in some countries. It is the recipient’s duty to obtain these details from customs and excise in the country to which the goods are being dispatched.

 

Outside the European Union – America and the rest of the world.

Delivery charged to America and the rest of the world are £9.95 regardless of what you order. Delivery normally is 5 – 15 days. All prices at on Hussain Chemists include V.A.T. At checkout, VAT will be deducted where applicable.

Certain weight restrictions apply. If we deem you order is an excessive size or weight, this may incur additional delivery charges which we shall contact you prior to the order being dispatched from our warehouse.

In order to confirm that an order shipped via post has indeed been lost, we must wait 25 working days before claiming against royal mail. Most lost items are located within the postal system within this period of time. If your item has been lost or undelivered by Royal Mail, you should contact your local delivery office to see if they are holding the parcel, having already tried unsuccessfully to deliver to you. If after 25 working days you have not received your parcel please contact us quoting your order number, name and address. We shall send you lost claim form. You must complete the form and return it back to us with 10 days or we shall close the claim, and in return shall not issue a replacement order. Once we have received and accepted the completed form, we will send your replacement order. These are Royal Mail’s new procedures which are forced to adhere to. If you require items urgently we strongly advise that you reorder them through out website.

If your item(s) are returned back to us for whatever reasons, we will resend the item(s) subject to a redelivery charge.

We Accept No Responsibility If Your Order Is Stopped By International Customs And Cannot Accept Responsibility For Packages Held By Customs.

Items ordered from outside the United Kingdom are subject to control restrictions from your country’s customs department. When placing an order be aware of any restrictions which could result in non-delivery or delay. We cannot take liability for items being imported into countries where restrictions are in place. You will be fully liable for cost of the order if the items are held by customs or the regulatory authority. All items on Hussain Chemists are sold for personal use of the recipient. Resale is usually prohibited by the laws of the importing country. Import duties and taxes may have to be paid in some countries. It is the recipient’s duty to obtain these details from customs and excise in the country to which the goods are being dispatched.

 

RETURNS AND EXCHANGES

 

Returns

It is your responsibility to contact Hussain Chemists within 7 days to advise us your intention to return or exchange any items of receipt of them. This can be done by email us or by calling us. After this time, it falls solely within the discretion of Hussain Chemists if a return or exchange will be accepted. Once we have been notified by yourselves, the products must reach us within 30days from the date of delivery. Please note once opened and or used, products cannot be returned to us unless the product is faulty or broken. In addition products of medicinal, cosmetic or personal nature cannot be returned due to reasons of hygiene. We will not refund your order unless the item(s) are in saleable condition upon return. You will be liable for the cost of returning the item to us. We recommend the item(s) are returned via a recorded delivery service. As we do not accept responsibility for items lost in the post. It is your responsibility that the goods are packed well to ensure that they are not damaged during transit.

You must return item(s) to Hussain Chemists by using our returns procedure.

 

Return of Faulty Or Damaged Items

In event of your products being faulty or damaged please contact our customer service department. Please supply us with your order number, full name, date of order, and address. We shall given you a good return authorisation code, and return address. Please include this in the package and send to given address. If the package is returned with the authorisation code we will be unable to offer an exchange. You will also be liable for re-delivery and our fees. We recommended that the item(s) are returned to us via a recorded delivery service. We do not accept responsibility for items lost in the post. It is your responsibility that the item(s) are well packed before dispatching them so they do not get damaged in transit. Hussain Chemists will check all items returned as damaged or defective. In event that we do not find a fault, we reserve the right to recover our fees and expense from you.

Please note that, once opened and or used, products cannot be returned to us unless the product is faulty or broken. In addition products of medicinal, cosmetic or personal nature cannot be returned due to reason of hygiene.

All returns are evaluated before being processed.

If you refuse delivery due to an item being damaged, you refuse delivery and notify us of this within 7 days. If you are aware of the damage in transit, the 7 day time limit applies however once this has expired, any return is solely within Hussain Chemists discretion. It is your responsibility that the item(s) are well packed before dispatching them so they do not get damaged in transit. We will not issue a return or exchange unless the item(s) are in a saleable condition upon return.

You may return damaged or faulty item(s) within 30 days of receipt of them. If an item is later deemed faulty, normal warranty conditions for that product apply. It is the recipients’ responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer.

Once we have received the returned items at our warehouse, you should allow a further 14 days for a replacement to be re-sent.

 

Failed Deliveries

If you are not available to receive your items and they are returned to us. You shall be liable for the cost of redeliver.

 

Unauthorised Returns

If your return an item without prior approval and an authorisation code, we will be unable to process your return and no refund or replacement will be provided. Unauthorised returns shall be sent back to the sender with a delivery charge.

 

Refunds

Any refunds due back to you will be refunded via the same means as when the order was placed and by no other means.

 

Trade Marks

The trade marks, names, logo and service mark (collectively “trade mark”) displayed on this website are registered and unregistered trademarks of the website owner, suppliers, manufacturer and partners of the owner. You cannot use any trade mark without the prior written permission of the website owner.

 

External Links

External links displayed on this website are provided for your convenience, buy these are beyond the control of the website owner. Use of the links and reliance on any links and the content thereon provided is at your own risk. When visiting external link you must refer to that external website terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without prior written permission of the website owner. Please contact us if you would like to link to this website or would like to request a link to your website.

 

Use Of Website

The website owner does not make any warranty or representation that the information on this website or its blog is appropriate for the use in any jurisdiction (other than in Great Britain). By accessing Hussain Chemists, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information available via the website.

 

Disclaimer of Liability

The website owner and its directors and associated persons shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect, or consequential), person injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributed, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or any other person, firm, or corporation, whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

 

Medical Information

You should be aware that we collect information when you order products from Hussain Chemists. When purchase medicines that require a medical history. The medical history will be reviewed by our pharmacy team. You should read all product packaging prior to using it. Please contact your doctor or medical advisor if you are unsure about whether you should use a product. You understand the Hussain Chemists may share your contact details with the manufacturer of items purchased if they offer extended warranty or product aftercare. You can opt out at any time by contacting us.

 

Purchasing and Pricing

Please ensure you have checked the sale price before purchasing items from our website. The sale of products from this website are subject to availability. Your order for a product is an offer to purchase and Hussain Chemists retains the discretion to refuse your order. No contract of sale is deemed to have taken place until Hussain Chemists have dispatched your order.